Privacy Policy

Big Sam Sportswear takes your privacy very seriously and treats all your personal information as confidential. This privacy policy sets out how we treat your personal information and what we use it for. This policy applies whether you contact us through our website or through a store, promotion or any other channel.
Information About Us
Big Sam is a trademark of the Ilya Textile brand community. Big Sam Sportswear Company or Ilya Textile Ltd. Co. is the data controller responsible for protecting personal information you provide to us. Both are an Turkish institutions, whose address is Savas Street, Baris Sokak, NO:6/2, Merter, Turkey.
Information Collected
Website: When you place an order or set up an account through one of our Big Sam websites, Ilya Textile Ltd Company will collect your name, billing address, delivery address, contact details (including email and telephone numbers), gender and password. We will also keep details of all of your orders. We will collect information about your use of our website. We do not hold your payment card details. Financial transactions take place directly and securely with our payment provider.
E-receipts: If you sign up to receive e-receipts in a Big Sam store, Ilya Textile plc will collect your name, email address, home address, date of birth and gender. If you are an existing website customer, we will link this information through to your information held by Ilya Textile Ltd. Company above so that you have one customer profile with us.
Competitions, promotions: If you enter a competition or promotion we are running, Big Sam Sportswear Company may ask you to provide your name, email address, home address and gender.
Customer services: If you contact our customer services representatives, Big Sam Sportswear Company  will ask you to provide your name, email address and home address, and the reasons for contacting us.
Opting into direct marketing: When you contact us through any of these channels, we will ask you whether you want to opt into receiving our newsletter and other marketing communications from us. If you decide to opt in, Ilya Textile Ltd. Company will record this opt in on your customer profile.
What We Use Your Information For
Web: When you place an order or set up an account through one of our Big Sam websites, we will use your personal data to:
  • process your orders, communicate with you about your orders, and deliver your products;
  • update our records and maintain your account with us;
  • prevent or detect fraud;
  • ask for feedback on our products, website and services;
  • conduct market research;
  • monitor your browsing history within our website so that we can (i) provide you with information and suggestions to help you to improve your browsing experience; and (ii) improve our website and any services we offer to you or the public.
E-receipts: If you sign up to receive e-receipts in a Big Sam store, we will use your personal data to send you an electronic receipt for the products you purchase in-store.
Competitions, promotions: If you enter a competition or promotion, we will use your personal data to administer the competition or promotion.
Customer services: If you contact our customer services representatives, we will use your personal data to investigate and resolve your query.
Direct marketing: If you have opted in to receive marketing communications from us, we will use your personal data to notify you of Big Sam products, promotions, competitions and special offers that may be of interest to you. These notifications will be sent to you online (either by email as a newsletter, or by social media or search engine as banners or adverts).
How Long We Keep Your Information For
We will keep your information for the following periods of time:
Web: If you set up an account through one of our Big Sam websites, we will retain your personal data within the website for three years after your last order. If you use a guest check out without setting up an account, we will retain your personal data within the website database for 90 days. Data relating to each of your orders will be kept for seven years.
E-receipts: If you sign up to receive e-receipts in a Big Sam store, we will retain your personal data for seven years.
Competitions, promotions: If you enter a competition or promotion, we will delete your personal data as soon as we have completed the competition or promotion.
Customer services: If you contact our customer services representatives, we retain your personal data for seven years.
How To Opt Out
If you have opted in to receiving marketing communications from us, you can opt out at any time by:
  • emailing us at info@bigsam.com with the word "unsubscribe" in the subject line;
  • clicking on "unsubscribe" on any marketing email you receive from us; or
  • logging into "My Account" on the website and editing your account details.
Please allow up to 5 days for unsubscribe requests to be processed.