PRIVACY POLICY / TERMS & CONDITIONS

 

 

PRIVACY POLICY

Big Sam Sportswear takes your privacy very seriously and treats all your personal information as confidential. This privacy policy sets out how we treat your personal information and what we use it for. This policy applies whether you contact us through our website or through a store, promotion or any other channel.

Information About Us

Big Sam is a trademark of the Ilya Textile brand community. Big Sam Sportswear Company or Ilya Textile Ltd. Co. is the data controller responsible for protecting personal information you provide to us. Both are an Turkish institutions, whose address is Savas Street, Baris Sokak, NO:6/2, Merter, Turkey.

Information Collected

Website: When you place an order or set up an account through one of our Big Sam websites, Ilya Textile Ltd Company will collect your name, billing address, delivery address, contact details (including email and telephone numbers), gender and password. We will also keep details of all of your orders. We will collect information about your use of our website. We do not hold your payment card details. Financial transactions take place directly and securely with our payment provider.

E-receipts: If you sign up to receive e-receipts in a Big Sam store, Ilya Textile plc will collect your name, email address, home address, date of birth and gender. If you are an existing website customer, we will link this information through to your information held by Ilya Textile Ltd. Company above so that you have one customer profile with us.

Competitions, promotions: If you enter a competition or promotion we are running, Big Sam Sportswear Company may ask you to provide your name, email address, home address and gender.

Customer services: If you contact our customer services representatives, Big Sam Sportswear Company  will ask you to provide your name, email address and home address, and the reasons for contacting us.

Opting into direct marketing: When you contact us through any of these channels, we will ask you whether you want to opt into receiving our newsletter and other marketing communications from us. If you decide to opt in, Ilya Textile Ltd. Company will record this opt in on your customer profile.

What We Use Your Information For

Web: When you place an order or set up an account through one of our Big Sam websites, we will use your personal data to:
•    process your orders, communicate with you about your orders, and deliver your products;
•    update our records and maintain your account with us;
•    prevent or detect fraud;
•    ask for feedback on our products, website and services;
•    conduct market research;
•    monitor your browsing history within our website so that we can (i) provide you with information and suggestions to help you to improve your browsing experience; and (ii) improve our website and any services we offer to you or the public.

E-receipts: If you sign up to receive e-receipts in a Big Sam store, we will use your personal data to send you an electronic receipt for the products you purchase in-store.

Competitions, promotions: If you enter a competition or promotion, we will use your personal data to administer the competition or promotion.

Customer services: If you contact our customer services representatives, we will use your personal data to investigate and resolve your query.

Direct marketing: If you have opted in to receive marketing communications from us, we will use your personal data to notify you of Big Sam products, promotions, competitions and special offers that may be of interest to you. These notifications will be sent to you online (either by email as a newsletter, or by social media or search engine as banners or adverts).

How Long We Keep Your Information For

We will keep your information for the following periods of time:

Web: If you set up an account through one of our Big Sam websites, we will retain your personal data within the website for three years after your last order. If you use a guest check out without setting up an account, we will retain your personal data within the website database for 90 days. Data relating to each of your orders will be kept for seven years.

E-receipts: If you sign up to receive e-receipts in a Big Sam store, we will retain your personal data for seven years.

Competitions, promotions: If you enter a competition or promotion, we will delete your personal data as soon as we have completed the competition or promotion.

Customer services: If you contact our customer services representatives, we retain your personal data for seven years.

How To Opt Out

If you have opted in to receiving marketing communications from us, you can opt out at any time by:
•    emailing us at [email protected] with the word "unsubscribe" in the subject line;
•    clicking on "unsubscribe" on any marketing email you receive from us; or
•    logging into "My Account" on the website and editing your account details.
Please allow up to 5 days for unsubscribe requests to be processed.

 

TERMS & CONDITIONS

 

This website is operated by Ilya Textile Company. Throughout the site, the terms “we”, “us” and “our” refer to Ilya Textile Company. Ilya Textile Company offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

Modifications To The Service And Price

Prices for our products are subject to change without notice.

 

The price of any Products will be as quoted on our Site from time to time, except in cases of obvious error. These prices include VAT.

Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will normally verify prices as part of our despatch process so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when despatching the Product to you. If a Product’s correct price is higher than the price stated on our Site, we may either contact you and ask you if you would like to proceed with the order at the correct price, or we may contact you to tell you that we have cancelled your order (and you will then need to place a new order if you still wish to buy the Product).

We accept payment via the payment methods shown here.

By placing an order on the Site, you confirm that the payment details provided by you are valid and that when your order is accepted and processed by us, payment will be made in full.

Availability And Delivery Of Products

Delivery dates are estimated and are not guaranteed. Subject to stock availability, we aim to despatch a Product ordered before 7.30pm on the same working day

We will always try to fulfil orders, but our only responsibility to you where a Product is no longer available, or if we are unable to supply a particular Product for whatever reason, is to make sure we do not charge you for the Product.

All of our shipments are express shipping. Standard shipping is not available.
Free shipping is available on all orders of $ 150 and above for the entire world.

Locations where DHL cannot deliver or require extra organization are excluded from these conditions.