REFUND POLICY

Valued Customers,

The restitution procedure for all products that you receive from www.bigsam.com ,  is arranged 

according to Consumer protection Law and distant Contracts regulations. Before you send us the 

product you want to restitute, you surely contact us by using the phone number or e-mail address 

that you can find in our communication section. If you send your product without sending a 

notification e-mail to mirsat@ilyatekstil.com.tr  , the product will be sent back to our valuable 

customers.

Your transaction will be considered, if you make the refund of the product you receive from our 

company with the invoice, without devastation, without using it and in (7) seven days starting from 

the date of delivery to. 

Our company, made viewing the product in detail before sending and not to send defective goods to you by showing greatest exertion a rule. Besides the defective or faulty goods, the shipping expenses of the sent product, belongs to our valued customers.

After the return, refund conditions are examined by our experts. If refund is approved, within 7 days, the product’s price will sent back to credit card (if the payment made with a credit card) or to the bank account - if the payment made by money transfer.